WARRANTY CLAIM CENTER

At Harp Design Co, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in construction, design and material is unwavering. And so is our commitment to our customers satisfaction.

Warranty

OUR GUARANTEE

We carefully inspect each item prior to shipment, and also request your inspection upon delivery. Should you discover a defect in your furniture, however, please contact us at 254-230-2054 immediately. We guarantee our product for a six-month period after it’s delivered. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, and extreme temperatures. Warranty is only valid with the original purchaser with a valid order# and matching email address.

REPLACEMENT PROGRAM

Harp Design Co will only offer replacement should the product be damaged in transit. Customer will need to file a claim with FedEx and then email service@harpdesignco.com with their order number and pictures of the damaged product(s). In case that the product is discontinued or out-of-stock, a refund will be issued.

COLOR/GRAIN VARIATION

Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique.  Color/grain dissatisfaction will not be a valid reason for a return.